Information We Collect
The 30c platform collects various types of information to keep our services running smoothly, securely, and in line with the needs of users in Malaysia. Below are the categories of information we collect:
Full name, email address, phone number, username, and encrypted password provided during registration. This information is used to verify your identity and manage your account.
Transaction details in Malaysian Ringgit (RM), payment methods used (such as TNG eWallet, FPX, or Maybank), and deposit and withdrawal history. We do not store full card numbers directly.
Device type, operating system, web browser, IP address, screen resolution, and other technical data. This information helps us optimise the mobile experience and identify technical issues.
Pages visited, access times, games played, in-platform searches, and general interaction patterns. This data is used to improve the user experience and platform capabilities.
How We Use Your Information
All information collected by 30c is used solely for legitimate and necessary purposes. We will not use your data for any purpose outside the scope stated below:
- Account management: Allows you to log in, manage your account, change your password, and access your transaction history.
- Transaction processing: Verifies and processes deposits and withdrawals in MYR via local Malaysian payment methods.
- Platform security: Detect, investigate, and prevent fraud, illegal activity, or violations of our terms of use.
- Customer support: Helps you resolve issues, answers your questions, and provides technical assistance when needed.
- Service improvements: Analysing aggregated usage patterns to improve the platform's interface, performance, and content.
- Legal compliance: To meet applicable legal and regulatory obligations in Malaysia when required.
Cookies & Session Tracking
The 30c platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device when you visit our platform.
Required for core platform functions such as login, session security, and language preferences.
Helps us understand how users interact with the platform so we can make continuous improvements.
Saves your personal settings such as display preferences and game preferences for future sessions.
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality.
Data Storage & Information Security
Your information is stored on servers protected with 256-bit SSL (Secure Socket Layer) encryption. The 30c platform implements multiple layers of technical and administrative security to protect your data from unauthorised access, disclosure, alteration, or destruction.
We retain your personal data for as long as your account is active or as needed to provide our services. When an account is closed at your request, we will delete or anonymise your data within a reasonable timeframe, unless we are legally required to retain it longer.
30c staff who require access to user data for work purposes are bound by strict confidentiality agreements and may only access the minimum information necessary.
User Rights & Information Sharing
Your Rights as a User
As a 30c platform user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or incomplete, you can update it via your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your account and personal data, subject to legal obligations that may require us to retain certain records.
- Right to Object: You may object to the processing of your data for specific purposes, including marketing communications.
Third-Party Sharing
30c will not sell, rent, or disclose your personal information to third parties for marketing purposes. We only share data in the following limited circumstances:
- Authorised payment processors to handle transactions in RM
- Technical service providers that support platform operations, subject to data protection agreements
- Government authorities or law enforcement when required under Malaysian law
For any privacy-related enquiries, requests, or complaints, please contact the 30c team by email at [email protected]. You may also refer to our FAQ page us for more information about platform policies.
Changes to This Privacy Policy
30c reserves the right to update this policy from time to time. Any significant changes will be communicated via a notice on the platform. Continued use of the platform constitutes your acceptance of the updated policy. For your best protection, please review this page periodically.
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