30c's Commitment to Responsible Gaming
At 30c, user wellbeing comes before everything else. We believe online gaming should be a source of fun and entertainment, not stress or burden. That's why we provide a range of resources and tools to help every user in Malaysia manage their gaming experience responsibly.
We encourage all users to set personal limits, understand the risks, and maintain a healthy balance between digital entertainment and daily life. Responsible gaming isn't just a slogan at 30c — it's at the core of how we operate.
Recognising the Signs of Risky Behaviour
Recognising the early warning signs is the first step to staying safe. If you or someone you know is showing any of the signs below, consider taking a break or seeking help:
- Borrowing money to play or cover losses
- Neglecting bills or daily necessities to fund gaming
- Feeling stressed when you don't have money to play
- Chasing losses with bigger bets
- Feeling restless, irritable, or anxious when not playing
- Hiding gaming habits from family or friends
- Neglecting work, family, or study responsibilities
- Gaming as an escape from problems or stress
How to Set Smart Time and Budget Limits
Managing your time and finances is the foundation of responsible gaming. Here are some practical tips you can apply when using the 30c platform:
Set a maximum daily playtime — for example, no more than 1–2 hours. Use a timer or phone reminder to help you stick to it.
Decide in advance how much (RM) you're comfortable spending as entertainment. Once that limit is reached, stop playing regardless of the outcome.
Take deliberate weekly or monthly breaks. Stepping away helps you reassess your gaming habits and keeps it where it belongs — as entertainment.
Remember that money spent on entertainment should never exceed what you can afford. If you find it difficult to stick to the limits you've set for yourself, this may be a sign that additional support is needed.
Available Self-Control Features
30c supports your right to control your own gaming experience. Here are some self-control tools available to you:
You can contact 30c customer support to set daily, weekly, or monthly deposit limits on your account. This helps ensure the amount you top up never exceeds your planned budget.
If you need a break from the platform, you can request a temporary time-out period. During this time, access to your account will be suspended to give yourself some space to step away.
Users who need a stronger measure can apply for self-exclusion for an extended period. Your account will be suspended temporarily or permanently based on your preference, and this request cannot be reversed immediately.
The 30c support team is ready to assist you in activating any self-control features. Reach us by email at [email protected] or check our FAQ for further guidance.
Minor Protection
The 30c platform is strictly for users aged 18 and above. We take seriously our responsibility to ensure children and minors are kept away from the platform.
For parents and guardians, we recommend the following steps to protect children:
- Keep your account password secure and out of reach of children
- Never leave a logged-in device unattended
- Use parental control software on shared devices
- Have open conversations with children about the risks of gambling
If you suspect that a minor has accessed the platform, please contact our support team immediately.
Life Balance & Seeking Professional Help
Online gaming should occupy only a small part of a balanced life. Make sure you're giving enough time to family, work, physical health, and social well-being before engaging in any leisure activity.
If you feel that gaming is starting to control your life — rather than the other way around — it's time to seek support. Don't be ashamed to ask for help. It's a sign of strength, not weakness.
If you or someone you care about needs help with a gambling problem, consider reaching out to the following organisations:
- Talian Kasih — 15999 (Ministry of Women, Family and Community Development)
- Befrienders Malaysia — 03-7627 2929 (emotional support and crisis line)
- Public hospital or health clinic — free or subsidised mental health services
30c always encourages users to prioritise their own well-being. If at any point you feel overwhelmed, don't hesitate to reach our support team at [email protected] or visit FAQ page us.