Frequently Asked Questions
If you haven't found the answer you're looking for here, please contact the 30c support team by email at [email protected]. We're happy to assist you in Bahasa Malaysia.
Visit the page Sign Up and fill in your username, an active email address, and your Malaysian phone number. Next, set a strong password and click the submit button. A verification email will be sent to you — once you click the link, your account is active and ready to use. The whole process takes less than three minutes.
On this page Log In, click the "Forgot Password" link and enter your registered email address. A recovery link will be sent to your inbox — check your spam folder too if it doesn't appear within 10 minutes. Follow the instructions in the email to set a new password. If the issue persists, contact our support team at [email protected].
Yes, the 30c platform is fully optimised for Android and iOS mobile devices. You can access all games, manage your account, and make deposits and withdrawals directly through your mobile browser without any drop in quality. For an even smoother experience, you can also download the app via the Download App.
30c offers a wide range of entertainment options, including live sports betting (football, badminton, cricket, and more), jackpot and slots, baccarat, live casino, and number lottery. All game categories are accessible directly from the main navigation menu. Content is updated regularly to keep the selection fresh and relevant for the Malaysian market.
30c accepts payments in Malaysian Ringgit (RM) through a range of local methods, including FPX (online banking), Touch 'n Go eWallet, direct bank transfers, and popular local digital wallets. All transactions are processed in RM with no foreign currency conversion. Minimum deposit limits are subject to current policy — check your account page for the latest details.
Withdrawal requests are typically processed within 1 to 3 business days, depending on your chosen payment method. eWallet withdrawals tend to be faster than bank transfers. Make sure your bank account or digital wallet details are accurate and up to date in your profile before submitting a withdrawal request.
Use a strong password combining uppercase and lowercase letters, numbers, and symbols. Never share your password with anyone, and avoid logging in over public WiFi without protection. Always log out when you're done, especially on shared devices. The 30c platform uses SSL encryption to protect all user data.
Yes, the 30c platform is built specifically for Malaysian users, with a fully Bahasa Malaysia interface. All navigation menus, action buttons, account notifications, and customer support content are provided in a language that local users are comfortable with — ensuring a seamless and user-friendly experience for Malaysians of all backgrounds.
The 30c platform is strictly restricted to individuals aged 18 and above. This is a mandatory requirement with no exceptions. The platform reserves the right to request proof of age at any time, and any account found to be in breach of this condition will be closed immediately. For more information on responsible gaming, visit the Responsible Gaming.
You can reach the 30c support team by email at [email protected]. Include your username, a description of the issue, and any relevant details to help speed things along. Our team aims to respond to all enquiries within 24 business hours. For general questions, you can also check the FAQ first before reaching out to support.
Yes, 30c fully supports user self-control tools. You can contact support to set daily or weekly deposit limits, request a temporary cooling-off period, or — in more serious cases — apply for self-exclusion. We encourage all users to play within their means for a healthy and balanced experience.
Still Have Questions?
Can't find the answer you're looking for above? Reach out to us directly at [email protected], or kick things off by registering your 30c account now.
Register Account Log In